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Technical Support - 'TimeWatch'
Frequently Asked Questions:
Not all problems turn out to be faults. Quite often apparent technical hitches turn out to be just that new users are not always familiar with a program.
Download and Installation - Guidance Notes
  Download / Install Guidance General download and installation guidance for all.
Question - 
  You advertise TimeWatch Soho and Pro as having a convenient USB Easy Backup facility. But I am using the 30 Day Soho Trial and it only has a backup to floppy disk option? 
  Answer:  TimeWatch Soho and Pro do have a convenient USB Easy Backup facility as well as floppy drive and many other options, but it was not practical for us to program these features into the 30 day working trial.
Question - Quick Access Desktop Icon?
1) I forgot to copy the TimeWatch startup icon to the desktop during installation. Is there any way that I can do this now?
  Answer:  Yes. Open 'My Computer' and then 'C' drive. Open the 'Windows' folder, then the 'Start Menu' folder. Click on 'Programs', then open 'Ashgem Software'. Inside you will see the start icons for all your installed Ashgem Software programs. Right click on the 'TimeWatch' icon and select 'Copy' from the menu. Then click on your desktop and select 'Paste'. The TimeWatch start icon will now be on your desktop - which is the handiest place for quick and convenient usage with this program. 
2) We are using TW-Pro in a customised Win2000 Network situation and have lost our quickstart startup icon altogether can you help? 
  Answer: If you have lost your program startup desktop icon altogether for 'TimeWatch', we recommend that that you first use the programs own built in backup utility to save your current data. (Note: Some Ashgem Software programs have various built in backup options, make sure you choose to do a full data backup.) Then re-install the program once more and copy the icon to the desktop as described above.

To alter the standard target settings for a customised installation follow the instructions provided below -


TW-Pro 'Start Up Icon' and 'Customised Installations'. 

When customising installations, occasionally it may be necessary to amend 
the settings for the program startup icon 'Target' and 'Start In' command line.
For clarity we have displayed below both the standard and customised options. 

First - Right click on the program icon and choose properties, then the 'shortcut' tab. You will see -

Standard 'Target' command line -
C:\ASHGEM\UTILITY\TW4PRO\DZLRUN.EXE "C:\ASHGEM\UTILITY\TW4PRO\Tw_start.dzl"

If Install Customised 'Target' will then be -
C:\{folder name}\UTILITY\TW4PRO\DZLRUN.EXE "C:\ASHGEM\UTILITY\TW4PRO\Tw_start.dzl"

Standard 'Start In' - 
C:\ASHGEM\UTILITY\TW4PRO

If Install Customised 'Start In' must be -
C:\{folder name}\UTILITY\TW4PRO

Note: In all cases replace {folder name} with the folder location of the customised installation.

Also if using different TimeWatch versions you will need to substitute the relevant name details in the command lines.


   
Question - 
   
  Answer: 
If you have a question you would like answered, please fill out the help card - HERE.
If you can not find the answer to your problems from the links above on this webpage and are a Registered Ashgem Software program user, please email us - contact@ashgemsoftware.co.uk or you may phone our support helpline - which is open Monday-Friday, between 4:00pm and 5:30pm GMT (UK Time). Support Hotline +44 (0) 1647-61426. 

 

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