| Technical
Support - 'AQ-Phonix' |
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| Frequently
Asked Questions: |
| Not
all problems turn out to be faults. Quite often apparent
technical hitches turn out to be just that new users are
not always familiar with a program.
The full AQ-Phonix
guidance manual is FREE. Please read it through first,
as it is full of information displayed in a helpful
manner.
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| Full
User Manual - Free
Download - Specific Guidance & Help. |
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Full User
Manual:
This manual contains detailed information about the
program, specific installation help, plus guidance and
tips for program use.
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Full
Manual
(PDF) - Lo-Res Web Version (0.9Mb)
Full
Manual
(PDF) - Hi-Res Print Version (3.5Mb)
Why 2 Manuals: The
web version is quick to read online, but
the Hi-Res version will print at higher
quality.
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| Question
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Why is it
important to install AQ-Phonix into the 'C:\Ashgem\Courses\'
folder?
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Answer: Although
AQ-Phonix could theoretically be installed into other
locations - such as the 'Program Files' folder. Most
aspects of this program would work well, but the voice
recording function will cease to work. Which means
teachers would not be able to record new voices or
accents to compliment word lists. Note: Flexibility
regarding this situation is something we are currently
trying to improve. |
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| Question
- Quick Access
Desktop Icon? |
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I forgot
to copy the AQ-Phonix startup icon to the desktop during
installation. Is there any way that I can do this now?
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Answer:
Yes. Open 'My Computer'
and then 'C' drive. Open the 'Windows' folder, then the
'Start Menu' folder. Click on 'Programs', then open 'Ashgem
Software'. Inside you will see the start icons for all
your installed Ashgem Software programs. Right click on
the 'AQ-Phonix' icon and select 'Copy' from the menu.
Then click on your desktop and select 'Paste'. The
AQ-Phonix start icon will now be on your desktop - which
is the handiest place for quick and convenient usage
with this program. |
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| If
you have a question you would like answered, please
fill out the help card - HERE. |
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If you can not find the answer
to your problems from the links above on this webpage and are
a Registered Ashgem Software program user, please email us - contact@ashgemsoftware.co.uk
or you may phone our
support helpline - which is open Monday-Friday, between 4:00pm
and 5:30pm GMT (UK Time).
Support Hotline +44 (0) 1647-61426.
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